Intermix Beverage Frequently Asked Questions
Do you have wholesale pricing for my business?
Yes, we offer only wholesale pricing on our website. As a wholesale distributor, it's all we do and the price you see on our wholesale store is our standard wholesale price. We do offer volume pricing, purchased by the pallet, through our volume store. For volume store pricing, please call us. The minimum purchase on the volume store is 30 cases.
What is the "As Low As" price?
This is the price per item when you order an entire case of a single product. For example, we offer a discount if you buy an entire case (12 bottles) of Monin Vanilla Flavoring Syrup. It does not apply if you mix flavors to make a case.
What Does "Out of Stock" Mean?
If we are out of stock of any item, it will be displayed on the site as "Out of Stock." Some items we can order and receive within one to two business days, others may take three to four weeks. Please call customer service if you any further questions about out of stock items.
How do I know if an item is back-ordered?
When an item is marked "Out of Stock," you won't be able to add it to your shopping cart.
Rarely, an out of stock item won't display an "Out of Stock." If this happens, we will ship the item to you at no cost if we can restock it within a reasonable timeframe. If we aren't able to restock it promptly, we'll refund you the item's cost.
When your items ship, we'll send you a shipment confirmation email. If an item you ordered isn't included in your confirmation email, it hasn't shipped yet. If you would like updates on a specific item's shipment status, you can review your recent orders by logging into your Intermix customer account. If an order is marked "Complete," your entire order is on its way. If an order is marked "Processing," some of your items have not shipped yet. You can also review specific items' "Shipped" or "Processing" statuses within the order.
I received damaged product. What do I do?
We are very good at carefully packing these kinds of items and have experienced a less than 1% damage rate since we started keeping these stats. However, glass bottles with liquids can sometimes be damaged when handled in shipment. If this is the case with your order, please notify us within three business days and we will replace it. Please email photos of the damaged package, as it will help us in the shipping carrier reimbursement process. If we are not notified within three business days about the damaged product, we are no longer responsible for replacing the damaged product.
I am missing an item from my order. What should I do?
Please notify us within three business days after receiving your order if something is missing. We consider all orders to be delivered in full three days after the date of delivery.
Can I return the product?
The product can only be returned if you received the wrong item. If this is the case, please contact us and we will get the correct product to you immediately. For special circumstances such as accidental order errors, we may allow returns if the request is submitted within three days of receiving the order. A 20% restocking fee will apply and return must be approved by Customer Service. Products approved for return should be packed with care and customer is responsible for freight cost to return goods.
The password for logging in my account doesn't work. What should I do?
At the login page, click on "Forgot Your Password" and your password will be reset. You will receive an automated email with a link to reset your password. If you don't see the email right away, check your spam/junk folder.
I am trying to order online, but every time I add something to my cart, it remains empty. What do I do?
Where are you located?
We are located in Minneapolis, MN.
Do you have a local distributor near me?
No, all of our products are distributed from our Minneapolis warehouse and available exclusively for order on shop.intermixbev.com. However, if you live near Minneapolis, we do have the option for Minneapolis Warehouse Pickup at checkout.
Do you have a holiday shipping schedule?
Yes, Intermix Beverage is closed on all major Holidays and follow the delivery schedules of our shipping partners.
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