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Intermix Beverage Frequently Asked Questions
Do you have wholesale pricing for my business?
Yes, we only offer wholesale pricing on our website. As a wholesale distributor, it's all we do and the price you see on our wholesale store is our standard wholesale price. We do offer volume pricing, purchased by the pallet, through our volume store.
When will my order ship?
We typically ship orders within one business day, however it can take longer in the case of special circumstances. Special circumstances include: backorders, holidays, company picnics and extreme weather (We are in Minnesota, after all). You will know your order has shipped when you receive a shipment confirmation email, which includes FedEx tracking information.
How do I know if an item is backordered?
Upon shipment, you will automatically receive an email from us confirming shipment. Along with the tracking info, this email will also display which items have been shipped. If the item you ordered is not included in this email, the item did not ship. Alternatively, you can find out which items have shipped by logging into your account dashboard on the website and reviewing your recent orders. If the order says "Complete" your entire order is on its way to you. If it still says "Processing" you can view the order and see which items were marked as Shipped and which have not yet shipped.
If the tracking information says the package was returned to us in Minneapolis, that means the package was damaged before it reached your city. In this case, we will initiate a replacement of the order for you. If you do not receive a replacement shipment within a week, please contact us as FedEx sometimes holds damaged packages or even discards them entirely if they are not salvageable.
I received damaged product/FedEx indicates the shipment was damaged. What do I do?
We are very good at carefully packing these kinds of items and have experienced a less than 1% damage rate since we started keeping these stats. However, glass bottles with liquids can sometimes be damaged when handled in shipment. If this is the case with your order, please notify us immediately and we will replace it. Please email photos of the damaged package, as it will help us in the reimbursement process with FedEx.
Do you offer free shipping?
Yes, we offer free shipping for any order over $500 to the contiguous United States.
Can I add something to an order that has not yet been shipped?
For the fastest processing and delivery time, it is easier to simply place a new order for what you need directly on the website. Since we do not mark-up shipping and handling, there is no savings advantage to combining shipments.
Can I return product?
Product can only be returned if you received the wrong item. If this is the case, please contact us and we will get the correct product to you immediately.
The password you gave me does not seem to work for logging in. What should I do?
At the login page, click on "Forgot Your Password" and your password will be reset. You will receive an automated email with a new, temporary password that can be changed after you log in.
I am trying to order online, but every time I add something to my cart, it remains empty. What do I do?
What is the "As Low As" price?
This is the price per item when you order an entire case of a single product. For example, we offer a discount if you buy an entire case (12 bottles) of Monin Vanilla Flavoring Syrup. It does not apply if you mix flavors to make a case.
Where can I get a coupon code?
Coupon codes are typically given out on our Facebook and Twitter pages, as well as in our monthly newsletter.
Where are you located?
We are located in Minneapolis, MN.
Do you have a local distributor near me?
No, all of our products are distributed from our Minneapolis warehouse and available exclusively for order on shop.intermixbev.com. However, if you live near Minneapolis, we do have the option for Minneapolis Warehouse Pickup upon checkout.
Can you ship via any other method besides FedEx?
We ship exclusively through FedEx, except in the case of volume purchases which are typically placed on a pallet and shipped via a freight delivery company.
Do you have a printed catalog I could have?
We do have printed catalogs available, however it does not show pricing. The best place to view our most updated catalog is on our website, in the catalog view here.
Specific product category FAQ: