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Intermix Beverage Frequently Asked Questions





Do you have wholesale pricing for my business?

Yes, we only offer wholesale pricing on our website. As a wholesale distributor, it's all we do and the price you see on our wholesale store is our standard wholesale price. We do offer volume pricing, purchased by the pallet, through our volume store.  For volume store pricing please call us. The minimum purchase on the volume store is 30 cases. 

What is the "As Low As" price?

This is the price per item when you order an entire case of a single product. For example, we offer a discount if you buy an entire case (12 bottles) of Monin Vanilla Flavoring Syrup. It does not apply if you mix flavors to make a case.

What Does Out of Stock Mean?

If we are out of stock of any item, it will be displayed on the site as “Out of Stock”.  Some items we can order and receive within 1-2 business days, others may take 3-4 weeks. Please call customer service if you any further questions about Out of Stock items.

Can I add something to an order that has not yet been shipped?

For the fastest processing and delivery time, it is easier to simply place a new order for what you need directly on the website. Since we do not mark-up shipping and handling, there is no savings advantage to combining shipments.

Can you ship via any other method besides FedEx?

We ship primarily through FedEx, except in the case of volume purchases which are typically placed on a pallet and shipped via a freight delivery company. We also offer local courier services or Spee-Dee Delivery if you are within their shipping region. The Spee-Dee Delivery region is approximately a 350 mile radius of our warehouse.  We also offer warehouse pickup.  All warehouse pickup orders will be available next business day after 10am.

Do you offer free shipping?

Yes, we offer free shipping for any order over $500 to the contiguous United States.

When will my order ship?

Most orders ship within one business day, however it can take longer in the case of special circumstances. Special circumstances include: backorders, holidays, company picnics, and extreme weather (We are in Minnesota, after all).  Volume store orders ship in 5 business days. You will know your order has shipped when you receive a shipment confirmation email, which includes FedEx tracking information.

There are NO weekend deliveries. Orders that FedEx pickup on Thursday/Friday will ship next business day. 

How do I know if an item is backordered?

When an item is marked as Out of Stock, you will be unable to add that item to your shopping cart. However, there are the rare occurrences that we may be out of stock of an item and it will not show the ‘Out of Stock’ status. If this is the case, Customer Service will determine when we will be getting the item back in stock that you did not receive. If it is within a reasonable amount of time, we will ship the item to you at no cost. If we won’t be receiving the item anytime soon, you will be refunded the amount of the item that was backordered.

Upon shipment, you will automatically receive an email from us confirming shipment. Along with the tracking info, this email will also display which items have been shipped. If the item you ordered is not included in this email, the item did not ship. Alternatively, you can find out which items have shipped by logging into your account dashboard on the website and reviewing your recent orders. If the order says "Complete" your entire order is on its way to you. If it still says "Processing" you can view the order and see which items were marked as Shipped and which have not yet shipped.

I received damaged product/FedEx indicates the shipment was damaged. What do I do?

We are very good at carefully packing these kinds of items and have experienced a less than 1% damage rate since we started keeping these stats. However, glass bottles with liquids can sometimes be damaged when handled in shipment. If this is the case with your order, please notify us within 3 business days and we will replace it. Please email photos of the damaged package, as it will help us in the reimbursement process with FedEx. If we are not notified within 3 business days about damaged product, we are no longer responsible for replacing the damaged product.

I am missing an item from my order. What should I do?

Please notify us within 3 business days after receiving your order if something is missing. We consider all orders to be delivered in full 3 days after the date of delivery.

Can I return product?

Product can only be returned if you received the wrong item. If this is the case, please contact us and we will get the correct product to you immediately.  For special circumstances such as, accidental order errors, we may allow returns if the request is submitted within 3 days of receiving the order.  A 20% restock fee will apply and return must be approved by Customer Service. Products approved for return should be packed with care and customer is responsible for freight cost to return goods.

The password you gave me does not seem to work for logging in. What should I do?

At the login page, click on "Forgot Your Password" and your password will be reset. You will receive an automated email with a new, temporary password that can be changed after you log in. If you don’t see the email right away, check you spam/junk folder. 

I am trying to order online, but every time I add something to my cart, it remains empty. What do I do?

Often this is because cookies are not enabled on your computer. Our website must be able to place a small "cookie" on your computer in order to remember what items you added to the cart. This is a standard and secure procedure used by most e-commerce websites. You can learn more about enabling cookies by referring to this page: Google: How to Enable Cookies.  Clearing your web browser cache is also a good thing to try if you are experiencing these problems.

Where can I get a coupon code?

Coupon codes are typically given out on our Facebook and Twitter pages.  We offer a monthly special and we have an overstock section. These items are either marked with a special price or will be discounted in your shopping cart. 

Where are you located?

We are located in Minneapolis, MN.

Do you have a local distributor near me?

No, all of our products are distributed from our Minneapolis warehouse and available exclusively for order on shop.intermixbev.com. However, if you live near Minneapolis, we do have the option for Minneapolis Warehouse Pickup upon checkout.

Do you have a holiday shipping schedule?

Yes, Intermix Beverage is closed on all major Holidays and follow the delivery schedules of our shipping partners.  

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